How we collect, use, and protect your personal information
Last updated: 3 April 2026
At Finance Hub and Networks Pty Ltd (ABN 70 644 141 613, Australian Credit Licence 573164), we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
Daniel Nguyen (Credit Representative 369168) is authorised under Australian Credit Licence 389328 (Connective Credit Services Pty Ltd).
We will ask you for personal information when we assist you with your finance. The types of personal information we may collect include:
We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).
We collect personal information through:
We use your personal information to:
We may occasionally notify you about promotions, new services, special offers, events, or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, you can opt out at any time by contacting us or clicking the unsubscribe link in any email.
If you do not provide us with full information, we cannot properly advise or assist you with your credit needs. Incomplete information may affect our ability to assess your borrowing capacity, identify suitable lenders, or submit a complete application on your behalf.
We do not sell, trade, or rent your personal information to others.
We may need to disclose your information to:
However, we will do our best to ensure that all recipients protect your information in the same way that we do.
Some of the recipients to whom we disclose your personal information may be based overseas. It is not practicable to list every country in which such recipients are located, but it is likely that such countries will include the Philippines, India, and Nepal (in connection with our aggregator's support services).
We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you in the following systems:
We ensure that your information is safe through the following measures:
Our website uses cookies and tracking technologies to improve your experience and measure the effectiveness of our services. These include:
Cookie Consent: When you first visit our website, you will be presented with a cookie consent banner. You can choose to:
No advertising or analytics cookies are loaded until you provide consent. You can change your cookie preferences at any time through your browser settings or by clearing your cookies and revisiting the site.
For more information about how Meta (Facebook) uses data, visit: Meta Privacy Policy.
For more information about Google Analytics, visit: Google Privacy Policy.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Key retention periods include:
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Under the Australian Privacy Principles, you have the right to:
Upon receipt of your written request and enough information to allow us to identify the records, we will disclose to you the personal information we hold about you. We will also correct, amend, or delete any personal information that we agree is inaccurate.
We do not charge for receiving a request for access to personal information, for complying with a correction request, or for providing access to personal information.
You may request deletion of your personal data at any time. Please note that we are legally required to retain certain credit-related records for a minimum of 7 years. Where deletion is not possible due to legal requirements, we will restrict processing of your data to the minimum necessary for compliance purposes only.
To request deletion of your personal data, please email us at daniel@finhub.net.au with the subject line "Data Deletion Request" and include your full name, email address, and phone number so we can locate your records.
By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above. For more information on your privacy rights, please visit www.oaic.gov.au.
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact:
Daniel Nguyen — Privacy Officer
Finance Hub and Networks Pty Ltd
Phone: 0480 03 03 03 (0480 03 03 03)
Direct: 0430 11 11 88
Email: daniel@finhub.net.au
Mailing Address: GPO Box 359, Sydney NSW 2001
If you do have a complaint, please let us know by email — because if we don't know about it, we can't fix it.
You may contact us by email addressed to the Complaints Officer at daniel@finhub.net.au or by phone on 0480 03 03 03. Please make sure you include as much information as you can.
You should explain the details of your complaint as clearly as you can. Ideally, this should be in writing; however, you can lodge your complaint via telephone, in person, or by email. When we receive a complaint, we will attempt to resolve it promptly.
If you are not satisfied with our response, you may escalate your complaint to: